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Recently, a user named zjxhgy8 posted on an online forum claiming that after purchasing a new TOTO Washlet, they experienced a shocking sensation while sitting on the toilet. According to the post, the user tested their body with an electric pen and found that the voltage reached as high as 220V. The post also included photos showing the test results, and the user raised concerns about the product's safety, suggesting that the water pipes around the toilet were also charged.
The post sparked a lot of discussion among netizens. Some users shared their own experiences and offered advice. One user warned: “Make sure your outlet has a three-prong plug and that the ground wire is properly connected. If not, it could be a serious defect in the product.†Another suggested using a grounded socket or connecting the ground wire to a metal pipe for added protection. Many users also recommended checking the toilet with a multimeter rather than relying on an electric pen, which might not always be accurate.
TOTO responded by stating that they had not received any similar complaints. A representative from TOTO Guangzhou said, “We have never heard of such an issue. Our technology has been well-developed for over 40 years, and this kind of problem is simply not possible.†They also mentioned that there were no reports of such issues in other countries.
A customer service representative from TOTO explained that static electricity could sometimes cause minor shocks, especially in dry weather, but claimed that the voltage was never as high as 220V. They also noted that if there were real electrical issues, their technical team would provide on-site repairs.
SGS, a third-party testing agency, reviewed the post and dismissed the claims as fake. A technical manager from SGS stated, “The materials used in the toilet are ceramic and plastic—both insulators. There’s no way for them to conduct electricity. In our past tests, smart toilets showed zero voltage. This situation has never occurred before.†He also pointed out that static electricity may briefly light an electric pen, but it wouldn’t stay lit for long. “If someone could keep the pen lit, that place would be a power plant.â€
NetEase Home attempted to contact the original poster but was unable to get a response. The article concluded by saying that if the claims are true, the company would follow up and report the latest developments. They also announced plans to conduct their own independent test on TOTO smart toilets and will release the results soon.
While the incident remains unverified, it has raised concerns about the safety of smart toilets. With so many electronic components and functions like seat heating and drying, some users are worried about the risks of using these products in wet environments. However, most experts agree that brand-name smart toilets are generally safe, provided they are installed correctly and purchased from reputable manufacturers. It’s important to check for proper certifications and ensure that the materials used are flame-retardant. Always prioritize electrical safety when using any device that involves both water and electricity.