The survey team organized by the China Quality Promotion Association recently closed a 10-day unannounced visit to Tianjin's public service and after-sales service quality. It also announced the unannounced visits to the window units and related service industries in the city from November 13 to 23. In response to the aftermarket sales of wood flooring stores, a total of 8 franchised company stores were visited, including St. John's flooring, Hongnai flooring, Fringel flooring, Anxin flooring, nature flooring, Ruijia flooring, del flooring, and Furen flooring. The appraisals of service management standards, clear publicity of complaints, sound complaints handling mechanism, high level of information disclosure, and detailed services showed that most of the floor franchise stores had good results, with a pass rate of 71%. Among them, Ruijia Floor performed the most outstanding in all competitions. Three-dimension floor seven-pavement can be said to be the most famous in the flooring industry. It can also be seen that the importance of floor installation. With the rising of raw materials from time to time, it is difficult to adapt to today’s situation and compete with low-price strategy. More consumers are more concerned with the quality of installation and good after-sales service. Consumer complaints shirk responsibility for devices A Ms. Li told reporters that when a certain brand of flooring was purchased six months ago, the salesperson expressed his promise to all services and quality. However, the quality of the floor device became apparent after one week and he called the sales department. To deal with it, the device personnel readily agreed to solve it, but no one had been dealing with it. More than three months after the incident occurred, an installer suddenly asked about the incident. However, after watching it, he shirked that it was the device quality problem caused by the relatively wet home. However, the house's house has been delayed for about half a year from getting the key to the decoration. At the time of installation, the workers did not raise the situation that the ground was relatively wet. Mr. Wang recently encountered such annoyance. The first time the floor was installed, after a comprehensive comparison, a brand with a larger brand of laminate flooring was chosen. At that time, the price was also acceptable. However, when the device was installed, he was told that he had to use his buckle board and only had a choice of 92 yuan/90 centimeters, otherwise he would not install it; and during the installation process, he had not consulted with me and used a special kicker. Line clips, after asking me for money, a dollar ... oh, who thinks that the installation of the floor but attracted a gas, the intestines are all regrets here, Mr. Wang could not help but shook his head again and again sigh. Correct detection of sales service can reduce problems There has always been a saying in the flooring industry that wood flooring is a seven-pack of three-point floorboards. That is, installation is good or bad, which determines the floor quality by 70%. Floors are not ideally used, but are largely caused by incomplete installation of floor coverings. The problem of floor paving has become a chronic problem that restricts the use of flooring. To avoid unpleasant floor repairs, it is more important to do well in sales. Jin Eagle Iger told reporters that the staff must be prepared before the installation of four different aspects of the measurement preparation, this benefit can greatly enhance the accuracy and precision of the post-construction process, and can effectively detect the ground sand, "Fade, concave, convex, cracked" and other five specific levels of the problem. In addition, the staff must also be particularly quiet on the ground is flat, the floor is not arched under the strong floor, the floor is not wet, the floor does not inflate, these three aspects carefully Testing. Authorities surveyed 50% of floor problems due to installation and maintenance Consumers like the above experience are not rare. Consumer complaints about building and decorating materials are showing a rising trend, with complaints about wooden floors being particularly prominent. According to the survey of the Wood Flooring Industry Association, more than 40% of the complaints related to wooden floor complaints are caused by the construction level; 30% use inferior accessories; 10% are due to improper maintenance on the spot; only 20% are quality problems of the wooden floor itself. Chen Xiaoqiang, deputy director of the consumer guidance department of the China Consumers Association, said that many complaints now indicate that the current problem of floor consumption is in devices and accessories. Non-standard equipment, so that the quality of a good floor is also greatly reduced. At present, as the trend of homogenization of floor products has become apparent, devices and processes will be upgraded to unprecedented heights, and the company’s future competitive advantage will also be highlighted. Nearly 100 users of after-sales service enjoy "no reason to replace" Under the new market competition pattern, more and more wood floor companies have realized the importance of services for brand management. The competition for services has also expanded from the initial simple door-to-door paving and free shipping to a comprehensive pre-sale, sales, and after-sales service. Each floor company has its own service card. For example, Ruijia launched a “No reason to change service†after-sales service specification in 2004. This standard has broken through the years, the building materials industry on tiles, flooring products such as the sale of a good installation, unless the quality problems, should not be replaced by the rules. That is, as long as the customer is not satisfied within three months after the pavement, the same series of products will be provided with “no reason to replace the service†once and no fee will be charged. According to reports, so far, almost more than 90 customers have been replaced for free. In addition, Ruijia Company has established a "double-hundred policy" in the installation process. If the installation worker is half an hour late and does not notify the customer in advance, the customer has the right to pay 100 yuan less; after the floor installation, the installation worker must Need to clean the ground, but also to take away the garbage, if not done in accordance with this requirement, customers also have the right to pay 100 yuan less. Future service competition will certainly be fierce. Yuan Jiade, general manager of Ruijia, told reporters that there was no reason to introduce a replacement. Other companies may propose higher standards. This is a good thing for the society and a good thing for the industry. If everybody dares to propose no reason to change, then consumers You don't have to worry about buying counterfeit products. There is no need to worry about it like this, so this is a good thing. Floor after-sales service pass rate is 71% Lighting Brand Ten Brand Door Price House House Renovation Window Decor Floor Tile Tile Price Floor Tiles Mascara Tube,Existing Mould,Plastic Mascara Tube Anda Aluminum Co., Ltd. , http://www.chinacosmeticbeauty.com